{"id":17180,"date":"2018-01-29T23:20:19","date_gmt":"2018-01-29T16:20:19","guid":{"rendered":"http:\/\/fornews.co\/news\/?p=17180"},"modified":"2018-01-29T23:20:19","modified_gmt":"2018-01-29T16:20:19","slug":"pelanggan-xl-keluhkan-gangguan-tanpa-ada-penjelasan","status":"publish","type":"post","link":"https:\/\/fornews.co\/news\/pelanggan-xl-keluhkan-gangguan-tanpa-ada-penjelasan\/","title":{"rendered":"Pelanggan XL Keluhkan Gangguan Tanpa Ada Penjelasan"},"content":{"rendered":"<p><strong>PALEMBANG, fornews.co<\/strong> &#8211; Pelanggan XL Axiata di wilayah Palembang dan sekitarnya dibuat tidak nyaman Senin (29\/1\/2018). Penyebabnya, sejak dinihari akses internet &#8220;Si Biru&#8221; putus nyambung.<\/p>\n<p>Hingga malam ini pun akses internet XL belum juga normal. Sedangkan pemberitahuan kepada pelanggan tidak ada sama sekali. Sehingga pelanggan hanya bisa menduga-duga apa sebenarnya yang terjadi.<\/p>\n<p>&#8220;Gak tahu juga apa penyebabnya XL gangguan ini. Apa mau menaikkan harga lagi atau apa, kita gak tahu, soalnya gak ada pemberitahuan,&#8221; ujar Nani seorang pelanggan XL saat ingin mengisi kuota di salah satu counter pulsa di kawasan Sentosa Plaju, Senin (29\/1\/2018) malam.<\/p>\n<p>Beda lagi dengan komentar Nur Iwan. Menurutnya, saat ini zaman transparansi. Sehingga tak perlu ada yang ditutup-tutupi. Sebab semakin ditutupi, maka kecurigaan pelanggan semakin besar.<\/p>\n<p>&#8220;Harusnya kalau ada gangguan atau kendala apa yang beritahukan ke pelanggan. Bisa lewat SMS atau medsos atau apalah. Jangan diam saja pura-pura tidak tahu. Pelanggan ini kan sudah bayar, beli kuota dengan harapan bisa mendapatkan layanan (seluler dan data) yang stabil, kok dibeginikan,&#8221; ucapnya menahan kesal.<\/p>\n<figure id=\"attachment_17183\" aria-describedby=\"caption-attachment-17183\" style=\"width: 300px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" class=\"size-medium wp-image-17183\" src=\"http:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-300x300.jpg 300w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-150x150.jpg 150w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-768x768.jpg 768w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-1024x1024.jpg 1024w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-696x696.jpg 696w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-1068x1068.jpg 1068w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154-420x420.jpg 420w, https:\/\/fornews.co\/news\/inline\/2018\/01\/IMG_20180129_231154.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-17183\" class=\"wp-caption-text\">Screenshot pelanggan yang tidak bisa mengakses browser dan aplikasi myXL, Senin (29\/1\/2018) malam.<\/figcaption><\/figure>\n<p>Sementara saat <em>fornews.co<\/em> menanyakan hal ini kepada Corporate Communication XL Axiata West Region, Bertrand Samuel F Sinabariba, tak kunjung direspons. (ije)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PALEMBANG, fornews.co &#8211; Pelanggan XL Axiata di wilayah Palembang dan sekitarnya dibuat tidak nyaman Senin (29\/1\/2018). Penyebabnya, sejak dinihari akses internet &#8220;Si Biru&#8221; putus nyambung. Hingga malam ini pun akses internet XL belum juga normal. Sedangkan pemberitahuan kepada pelanggan tidak ada sama sekali. Sehingga pelanggan hanya bisa menduga-duga apa sebenarnya yang terjadi. &#8220;Gak tahu juga [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":17182,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"spay_email":""},"categories":[16],"tags":[],"jetpack_featured_media_url":"https:\/\/fornews.co\/news\/inline\/2018\/01\/unnamed-2.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8t7XB-4t6","_links":{"self":[{"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/posts\/17180"}],"collection":[{"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/comments?post=17180"}],"version-history":[{"count":2,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/posts\/17180\/revisions"}],"predecessor-version":[{"id":17186,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/posts\/17180\/revisions\/17186"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/media\/17182"}],"wp:attachment":[{"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/media?parent=17180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/categories?post=17180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fornews.co\/news\/wp-json\/wp\/v2\/tags?post=17180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}